Shipping policy
At House Of D'Amaya, every piece tells a story of timeless craftsmanship and refined elegance. We take the utmost care in preparing, packaging and delivering your jewellery, ensuring it reaches you beautifully presented and in perfect condition.
Every order is carefully shipped in our signature House of D’Amaya luxury packaging, accompanied by a jewellery care card, making it perfect for gifting or treasuring yourself.
Domestic Shipping (India)
We are delighted to offer Complimentary shipping on all orders across India, with no minimum purchase requirement.
Order Processing
- Ready-to-ship orders are dispatched within 1–2 business days after order confirmation.
- Orders requiring customisation or marked as Made-to-Order will have their dispatch timelines mentioned on the respective product page.
Estimated Delivery
- Metro Cities: 3–5 business days
- Non-Metro Cities: 4–7 business days
- Remote Locations: 5–8 business days
While we work with trusted courier partners to ensure timely delivery, occasional delays due to weather, public holidays or unforeseen logistics issues may occur.
International Shipping
House Of D'Amaya proudly delivers to customers worldwide.
We offer Complimentary International shipping on all orders valued at ₹25,000 or above.
For international orders below ₹25,000, shipping charges will be calculated at checkout based on the destination country and package weight.
Estimated Delivery
Most international orders are delivered within 10–15 business days after dispatch. Delivery timelines may vary depending on customs clearance and local courier services in the destination country.
Customs duties, import taxes and any locally applicable charges are determined by the destination country's customs authorities and remain the responsibility of the customer.
Order Tracking
Once your order has been dispatched, you will receive an email and/or WhatsApp notification containing your shipment tracking details. You can track your order throughout its journey until it reaches your doorstep.
Damaged or Tampered Packages
We take great care in ensuring your jewellery reaches you safely. If your package appears damaged or tampered with upon delivery, we recommend that you do not accept the parcel.
Failed Deliveries
If an order is returned to us due to an incorrect address provided by the customer, refusal to accept delivery (except in cases of tampered packages), or repeated failed delivery attempts by the courier, the customer will be responsible for any applicable re-shipping charges.
Contact Us
For any shipping-related queries, our Customer Care team will be happy to assist you.
Email: support@houseofdamaya.com
WhatsApp: +91 96533 41008
Luxury Promise
Every House Of D'Amaya creation is carefully inspected before dispatch and presented in our signature luxury packaging, ensuring an exceptional unboxing experience. From the moment your order leaves our studio until it reaches your hands, every shipment is handled with care, securely packed and fully insured, reflecting our commitment to quality, craftsmanship and customer satisfaction.
