Return and Exchange policy
At House of D’Amaya, every piece is thoughtfully handcrafted and individually inspected before it is carefully packed and shipped. We take immense pride in the quality of our jewellery and are committed to ensuring that every order reaches you in perfect condition.
As each creation is handcrafted and produced in limited quantities, we request our customers to carefully review our Returns & Exchanges Policy before placing an order.
Returns & Exchanges
We currently accept returns or exchanges only under the following circumstances:
- You receive a product that has been damaged during transit.
- You receive an incorrect item.
To request a return or exchange, please contact us within 24 hours of delivery with:
- Your Order Number along with reason for return/exchange
- Photographs of the outer packaging
- Photographs of the product received
- An unedited unboxing video
To help us investigate claims efficiently, customers are requested to record a continuous, unedited unboxing video from the moment the sealed package is opened until the product is fully visible. This video serves as primary evidence for claims relating to transit damage, missing items or incorrect products. Please note that return/exchange will not be accepted if an unedited unboxing video is not available.
Once our team reviews and verifies the request, we will guide you through the next steps.
Conditions for Return or Exchange
To be eligible, the item must:
- Be unused and unworn.
- Be returned in its original packaging, including all tags, accessories and inserts.
- Show no signs of wear, alteration or damage after delivery.
Returns requested after the specified timeline or products that do not meet the above conditions may not be accepted.
Products Not Eligible for Return or Exchange
As every D'Amaya piece is handcrafted using individually selected stones, slight variations in the shape, size, colour, texture and placement of stones may naturally occur. These characteristics are not manufacturing defects but are an integral part of handcrafted jewellery and contribute to the uniqueness of every creation. Accordingly, such variations shall not be considered valid grounds for a return or exchange.
While every effort is made to accurately display product colours, slight differences may occur due to individual screen settings, photography lighting and display calibration.
Refunds
Many D'Amaya creations are produced in limited quantities. In the unlikely event that a replacement is unavailable, a refund will be issued to the original payment method. Approved refunds will be processed within 5-7 business days.
Order Cancellation
Orders may be cancelled within 48hrs of order placement or before dispatch, whichever is earlier. Once an order has been shipped, it cannot be cancelled. To request a cancellation, please contact our Customer Care team as soon as possible after placing your order.
Contact Us
For any assistance regarding your order, our Customer Care team will be happy to help.
Email: support@houseofdamaya.com
WhatsApp: +91 96533 41008
